Michael is a conversational AI experience operated as part of the Michael mind system. We are committed to respecting your privacy and keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to personal data we collect when you use our website, applications, and services (collectively, the “Services”).
This policy applies to individual users of the Michael chat and trainer interfaces. If you use Michael through an organization or under a separate agreement, additional terms may apply.
1. Personal data we collect
We collect personal data relating to you as follows:
Information you provide.When you create an account, we collect information such as your name, email address, and account credentials. When you use the Services, we collect the messages you send and the responses you receive (“Content”). If you contact us for support, we collect the contents of those communications.
Information from your use of the Services. We collect technical and usage information such as your IP address, browser type, device information, timestamps, and how you interact with the Services. We use cookies and similar technologies where necessary to operate the Services and maintain your session.
Guest sessions. If you use Michael without signing in, we may store a guest session identifier in a browser cookie so you can continue a conversation for a limited period. Guest conversations are associated with a temporary identifier rather than a registered account.
2. How we use personal data
We use personal data to:
- Provide, operate, and maintain the Services, including generating responses to your messages;
- Authenticate you and manage your account;
- Improve and develop the Services, including training and evaluation where permitted;
- Monitor for abuse, fraud, and security issues;
- Communicate with you about the Services; and
- Comply with legal obligations and protect the rights and safety of users and others.
3. How we share personal data
We may share personal data with:
- Service providers who help us host, operate, or secure the Services (for example, hosting, database, or infrastructure providers), subject to appropriate safeguards;
- Authorities or third parties when required by law, to protect safety, or to enforce our terms; and
- Affiliates or successors in connection with a merger, acquisition, or similar transaction.
We do not sell your personal data.
4. Retention
We retain personal data for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may delete chat sessions where that feature is available. Account data is retained until you request deletion or your account is closed, subject to legal retention requirements.
5. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal data, or to object to certain processing. To exercise these rights, contact us using the details below. You may also delete your account or sign out to end an authenticated session.
6. Security
We use administrative, technical, and organizational measures designed to protect personal data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Children
The Services are not directed to children under 13, and we do not knowingly collect personal data from children under 13. If you believe a child has provided us personal data, please contact us.
8. International transfers
Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards for cross-border transfers.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the “Updated” date above. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.
10. Contact us
If you have questions about this Privacy Policy or our privacy practices, please contact us through the support channels provided in the Michael application.
See also our Terms of Use.